By booking or participating in a tour and any related products or services with OffTheGridWithMarc, you agree to these Terms & Conditions.
By booking a Tour, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you make a booking on behalf of other participants, you guarantee that you have the authority to accept and do accept these Terms on behalf of the other participants in your party.
- THE BOOKING CONTRACT
Your booking is confirmed, and a contract exists when OffTheGridWithMarc or your contact person issues a written confirmation after the receipt of the applicable total amount. Please check your confirmation carefully and report any incorrect or incomplete information to OffTheGridWithMarc or an authorized contact person immediately. Ensure that names are exactly as stated in the relevant ID document.
You must be at least 18 years of age to make a booking. You agree to provide full, complete, and accurate information to OffTheGridWithMarc.
- BOOKING ON BEHALF OF OTHERS
By booking on behalf of other participants, you are deemed to be the designated contact person for every participant included in that booking. This means that you are responsible for making all payments due in connection with your tour booking, notifying OffTheGridWithMarc or your contact person if any changes or cancellations are required, and keeping your party informed.
By booking on behalf of another person or persons, you represent them and guarantee that you have obtained all required consent. You are responsible for verifying that any information you provide on behalf of another participant is complete and accurate, and OffTheGridWithMarc will under no circumstances be liable for any errors or omissions in the information provided to complete a booking.
- REQUIRED MEDICAL INFORMATION
You must provide any medical information reasonably requested by OffTheGridWithMarc. If you have any pre-existing medical conditions that may impact your ability to travel, participate in a tour, or may adversely affect the experience of others on your tour, you must inform OffTheGridWithMarc prior to or at the time of final payment for the applicable booking.
OffTheGridWithMarc reserves the right to request further information or professional medical opinions where necessary for your safety or the safe operation of a tour. OffTheGridWithMarc reserves the right to deny you permission to travel or participate in any aspect of a tour at any time and at your own risk and expense if your physical or mental condition renders you unfit to participate in the tour or you represent a danger to yourself or others.
Pregnancy is considered a medical condition and must be disclosed to OffTheGridWithMarc at the time of booking. OffTheGridWithMarc may refuse to carry pregnant women over 24 weeks. OffTheGridWithMarc may refuse to carry anyone with certain medical conditions if reasonable accommodation or alternatives cannot be arranged.
You are responsible for assessing whether the tour you booked is suitable for you. Consult your physician to confirm your fitness for travel and participation in any planned activities. Seek your physician’s advice on vaccinations and medical precautions. OffTheGridWithMarc does not provide medical advice. It is your responsibility to assess the risks and requirements of each aspect of the tour based on your own unique circumstances, limitations, fitness level, and medical requirements.
- SPECIAL REQUIREMENTS
Any special requirements must be disclosed to OffTheGridWithMarc at the time of booking. OffTheGridWithMarc will use reasonable efforts to accommodate special requirements or requests, but this is not always possible given the nature of the destinations visited and the availability of options outside a planned itinerary. Certain activities may be inaccessible to you if your mobility is limited in any way. All food allergies and dietary restrictions must be disclosed to OffTheGridWithMarc at the time of booking, but OffTheGridWithMarc cannot guarantee that dietary needs or restrictions can be accommodated. Any special requests or requirements do not form part of these terms or the contract between you and OffTheGridWithMarc, and OffTheGridWithMarc is not liable for any failure to accommodate or fulfill such requests.
- AGE REQUIREMENTS
Anyone under the age of 18 on the date of the first day of the tour is considered to be a minor. Minors must always be accompanied by an adult. One adult may accompany up to two minors. Unless otherwise indicated in the tour description or by OffTheGridWithMarc, the minimum age for minors traveling on any Tour is 10 years old.
All bookings with a minor are subject to review and approval by OffTheGridWithMarc. If the consent of a parent, guardian, or any other person is required by applicable law for any minor to participate in a tour, the accompanying adult is responsible for securing all consents, documentation, and ensuring that they and the minor(s) meet all legal requirements to travel, to enter into and depart from applicable countries and regions. OffTheGridWithMarc will not be responsible for any fees, damages, or losses incurred as a result of any failure to secure necessary consents, permits, and approvals.
Each adult on a booking with a minor or minor(s) is jointly and severally responsible for the behavior, well-being, supervision, and monitoring of such minor(s), and jointly and severally accepts these Terms for and on behalf of any minor(s) on their booking, including all assumptions of risk and limitations of liability. OffTheGridWithMarc does not provide care services for minors and expressly disclaims any responsibility for chaperoning or controlling any minor(s).
- MANDATORY INSURANCE REQUIREMENTS
You should have personal travel insurance with a minimum medical cover or evacuation, covering all applicable dates of travel with OffTheGridWithMarc.
- PRICES, SURCHARGES, AND TAXES
The published price of the tour and any products or services offered by OffTheGridWithMarc is subject to change at any time, before or after booking confirmation, up to 30 days before departure. Tours are priced and advertised exclusive of applicable sales taxes. After a confirmation invoice has been issued by OffTheGridWithMarc, OffTheGridWithMarc reserves the right to impose surcharges on any products or services booked for reasons arising from increases in transportation costs, fuel costs, dues, taxes, or fees chargeable for services such as currency and exchange fluctuations, increases in taxes, or government action that impacts the price of the applicable products or services; provided, however, OffTheGridWithMarc will only do so where the increase in question is greater than 2% of the original price paid for the products or services (excluding add-ons, insurance, and taxes). Upon learning of the necessity to impose a surcharge in accordance with this section, OffTheGridWithMarc will provide notice to you as soon as reasonably possible.
Where the increase in price is greater than 7% of the original price of the applicable products or services (excluding add-ons, insurance, and taxes), you may choose to either:
(a) cancel the applicable booking without incurring any penalty or (b) accept the change of price.
You must notify OffTheGridWithMarc of your choice within 14 days of receipt of notice of the increase or you will be deemed to have accepted the price change and will be liable for payment of the increase.
- VALIDITY
All dates, itineraries, and prices of the booked tour are subject to change at any time, and the current price will be quoted and confirmed at the time of booking, subject to any surcharges that may be levied in accordance
9. CANCELLATION POLICY
Single-Day Tours: You may cancel up to 48 hours before the commencement of the tour to be eligible for a full refund.Overnight Tours: Cancellation requests made 14 days prior to the start date of the tour will qualify for a full refund. Groups of 4 or More or Tailor-Made/Private Events:
For groups of 4 or more participants or custom-tailored/private events, cancellation notifications received at least 10 days before the tour’s commencement will entitle you to a full refund.